Integrated with the systems
voice, CRM, AI and messaging teams already use.
voice, CRM, AI and messaging teams already use.
Asterisk
VitalPBX
Salesforce
OpenAI
InstagramOptiCall unifies an omnichannel operator desk, AI chatbots and voicebots, SIP telephony and a live CRM card — on top of the conversation analytics that already scores 100% of your calls.
AsteriskVitalPBXSalesforceOpenAIInstagramEngage, Automate and Analyze run on the same conversation data — so a chat in Telegram, a voicebot call and an agent's QA score all live in one customer timeline, not three disconnected tools.
One inbox for voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram and email. ACD routing, transfers, dispositions and a full CRM card per customer.
Chatbots and voicebots that resolve routine contacts, qualify leads and run outbound campaigns — grounded on your knowledge base, with a warm handoff to a human at any point.
Replace 3% sampling with 100% coverage. AI scorecards, QA autopilot, transcript search and coaching insight across every voice and chat interaction.
Voice, web chat and the messengers your market lives in — handled in a single operator desk, with one shared history and CRM card per customer.
Manage numbers, extensions, queues, business hours and greetings over Asterisk / VitalPBX.
Multi-level IVR with language & department routing, voicebot transfer and fallback rules.
Route chats and calls by load, skills and presence, with blind & supervised voice transfers.
Name, contacts, tags, notes and a single timeline of every call, chat and disposition.
OptiCall sits next to your telephony — we don't replace it. Audio streams in, structured insight streams out to the systems your team already uses.
Plug into Asterisk, SIP, or your cloud PBX with a 15-minute config. No agents to install.
Calls stream in real time to EU-hosted inference. PII is stripped before storage.
Intent, sentiment, topics, entities, compliance flags and next-best-action are attached to every call.
Push to Salesforce, HubSpot, Zoho, Looker, Slack or your data warehouse — or trigger a voicebot.
Automate what's repeatable; route the rest with a full context packet to the right human.
We replaced quarterly sampling with OptiCall and found two systemic compliance gaps in the first month — ones our audits had missed for years.
Shaped around the operational realities of support queues, retention, outbound sales, and regulated collections.
Cut churn with early-warning signals from dissatisfied customers, and close the loop between network ops and retention.
Coach agents on the highest-leverage moments, not random samples. Move from reactive audits to active coaching.
See which reps actually follow the play, and replicate top-performer patterns across the floor.
Prove compliance on every conversation — required disclosures, harassment avoidance, consent capture — not just on sampled audits.
17 partner platforms across PBX, CRM, AI and messaging — designed to sit alongside your existing infrastructure, not replace it.
We treat it that way. OptiCall is built EU-first: audio never leaves your chosen region, PII is redacted before storage, and every action is logged to an immutable audit trail.
Volume-based pricing tied to conversations handled, not license counts. Every plan includes the operator desk, analytics and QA, with a fixed minute allowance for chat & voice automation.
Can't find what you need? Our team usually replies within the business day — write to contact@opticall.solutions.
Book a 20-minute working session. Bring five real call recordings — we'll walk you through transcripts, scorecards, and a voice automation we spun up in your domain.