Your BPO Is Already Using AI. The EU AI Act Is About to Make That Very Real.
Most contact centers adopted AI as a checkbox inside a CRM or QA product — never as “an AI system”. A practical walk through the questions that actually decide your exposure: are you deployer or provider, does the system judge people or the process, and can you prove what it did on a call from three months ago. Ends with a 90-day plan.
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